Here you can find some of the most frequently asked questions (F.A.Q.) about our offers and promotions:
Where can I find all of your promotions?
What Timezone is considered for Bitsler's promotions?
What is the difference between Wager and XP?
Free Spins
What are Free Spins?
How can I claim my free spins?
Do Free Spins expire?
I can't claim my free spins due to country restrictions. What should I do?
Coupons
What are coupons?
When will the next coupon be released, and where?
Why can't I claim the coupon?
What promotions can I expect?
1. Where can I find all of your promotions?
You will be able to find our many promotions on our website by accessing this link: https://www.bitsler.com/en/promotions
Our campaigns can also be found on our Telegram page here: https://t.me/bitsler_casino and Twitter (X).
To learn about all of the places where we share offers, go here: https://help.bitsler.com/en/articles/8566230-where-to-find-our-promotions
2. What Timezone is considered for Bitsler's promotions?
You must know that our website runs in the GMT/UTC timezone, and so do our promotions.
If you have a promotion that mentions something like “Anyone wagering $x between 00:01 and 23:59 UTC will be granted x Free Spins on the following day” on its Terms & Conditions, make sure to remember that it’s referring to Bitsler’s server time.
You can review and change your timezone view to match the site's here: https://www.bitsler.com/en/settings/interface
Whenever there is a date/period mentioned, it always refers to the GMT/UTC timezone (promotions, expiration dates, etc.).
3. What is the difference between Wager and XP?
Some promotions ask you to achieve a certain amount of wager of bets during a limited time, while others can request that you gather XP (Experience Points).
It's important to know the distinction because it can be the difference between fulfilling the requirements for a campaign or not:
Wager - the amount of coins used to bet on any games (Casino, Sports and E-sports), on a certain period.
XP - is the amount of Experience Points gathered with your bets over a certain period. To learn how much XP can be earned per game, go here: https://www.bitsler.com/en/vip-program/info.
4. Free Spins
4.1. What are Free Spins?
Free spins are a type of reward that you can get when participating in some of our offers.
Simply put, you get a certain number of free "rounds" on a particular slot machine.
4.2. How can I claim my free spins?
To claim Free Spins you must:
Enter the game where they were rewarded (you will receive a notification);
Select USDT (Tether) as your main currency, on the top of the page;
Place your in-game currency in USD (dollars).
The Free Spins will start working automatically.
4.3. Do Free Spins expire?
All Free Spins have expiration dates, and this information is provided in the notification you receive when they are rewarded to you.
The expiration date for some Free Spins can also be available on the terms and conditions of the campaign from which they were offered.
Once they have expired it will no longer be possible to use them.
4.4. I can't claim my free spins due to country restrictions. What should I do?
Unfortunately, some third-party games can have their country restrictions. This is something that we can't bypass, but don't worry!
If you are ever rewarded with Free Spins to a game that you don't have access to due to jurisdiction restrictions, contact our Support Team right away.
5. Coupons
5.1. What are coupons?
Our coupons are a cash prize in any of our currencies, that you can use for anything you want!
They are usually shared a couple of times a month. The more you play, the more cash you can receive in the form of coupons.
You can find more information about them on our site here: https://www.bitsler.com/en/promotions/coupons
5.2. When will the next coupon be released, and where?
Some coupons will be announced before hand, and others will be a complete surprise!
You'll have to keep a close eye on our website, Telegram channel and your e-mails to find out about them.
5.3. Why can't I claim the coupon?
Usually, a message will pop up with the reason. It can either be:
You did not meet the requirements
Eligibility can vary between how much you wagered and how much XP you have gained in a particular period (always in UTC/GMT). These and other requirements will be clearly stated on the conditions of the offer
There is a limited number of claims per coupon, and you are too late. When a coupon is released you'll need to be quick so you don't lose your chance!
It has expired. All of our offers have an expiration date, so keep an eye out for that too.
6. What promotions can I expect?
No promotion is the same as the one before, and you must acknowledge this.
Sure, you can see similar campaigns showing up every week, but suddenly everything can change. Promotions are meant to be an unexpected aspect of our Casino (that's part of the fun!), so never assume or take as guaranteed that the next one will be the same.
Always, and we mean always make sure to read the Terms & Conditions for every single campaign that is released.
If you have doubts, don’t hesitate to contact Live Support. 😁