Here you can find some of the most frequently asked questions (F.A.Q.) about our offers and promotions:
Where can I find all of your promotions?
Which time zone is used for Bitsler's promotions?
What is the difference between Wager and XP?
Cash Spins
What are Cash Spins?
How can I claim my Cash Spins?
Do Cash Spins expire?
I can't claim my spins due to country restrictions. What should I do?
What promotions can I expect?
Where can I find all of your promotions?
You will be able to find many of our promotions on our website here: Bitsler | Promotions
Our campaigns can also be found on our Telegram and X pages: https://t.me/bitsler_casino and Twitter (X).
To learn about all of the places where we share offers, go to this article: Bitsler | Where to find our promotions
Which time zone is used for Bitsler's promotions?
You must know that our website runs in the GMT/UTC timezone, and so do our promotions.
If you have a promotion that mentions something like “Anyone wagering $x between 00:01 and 23:59 UTC will be granted x Free Spins on the following day” in its Terms & Conditions, make sure to remember that it refers to Bitsler’s server time.
You can review and change your timezone view to match the site's here: Bitsler | Preferences
Whenever a date/period is mentioned, it always refers to the GMT/UTC timezone (promotions, expiration dates, etc.).
What is the difference between Wager and XP?
Some promotions ask you to wager a certain amount during a limited time, while others request you to gather XP (Experience Points).
It's important to know the distinction because it can be the difference between fulfilling the requirements for a campaign or not:
Wager - the amount of coins used to bet on any games (Casino, Sports and E-sports), over a certain period.
XP - is the amount of Experience Points gathered from your bets over a certain period.
Cash Spins
1. What are Cash Spins?
Cash Spins are a type of reward you can get when participating in some of our offers.
Simply put, you get a certain number of free "rounds" on a particular slot machine.
2. How can I claim my cash spins?
Either click on the notification or go to your Freebies Tab.
The game will open, and you can start using your cash spins!
3. Do Cash Spins expire?
All Cash Spins have expiration dates, and this information is provided in the notification you receive when they are awarded to you.
The expiration date for some Cash Spins can also be available on the terms and conditions of the campaign from which they were offered.
Once they have expired, it will no longer be possible to use them.
4. I can't claim my spins due to country restrictions. What should I do?
Unfortunately, some third-party games can have country restrictions. This is something that we can't bypass, but don't worry!
If you are ever rewarded with Free Spins to a game that you don't have access to due to jurisdiction restrictions, contact our Support Team right away.
5. What promotions can I expect?
No promotion is the same as the one before, and you must acknowledge this.
Sure, you can see similar campaigns showing up every week, but suddenly everything can change. Promotions are meant to be an unexpected aspect of our Casino (that's part of the fun!), so never assume or take as guaranteed that the next one will be the same.
Always, and we mean always, make sure to read the Terms & Conditions for every single campaign that is released.
If you have doubts, don’t hesitate to contact Live Support. 😁