BITSLER has a verification system, which may lead to a transaction in the system marked as pending. This measure was implemented in order to protect your account from hackers, as well as BITSLER's integrity.
Our system sometimes flags withdrawals and requires that they are manually authenticated and verified. In this case withdrawals are checked one by one manually, by a team of four support specialists who do their best to cover most of the hours in a day. The process is quite fast, and there is nothing required from you for the withdrawal to go through the verification process. There is no need to write a support ticket when you have this occur.
In the case of your account being compromised, if your withdrawal is pending IMMEDIATELY contact us via support ticket and quickly warn a Moderator via the chat or send a PM to them. This way, we can be alerted quicker; it makes us aware of it immediately and helps us to better protect your funds.
If you had a declined withdrawal, please contact us via support ticket. Our team will then explain exactly to you the reason of why your withdrawal was declined, as well as begin the refunding process with you. There is no need to panic, just contact support.