It’s important to understand that gambling should be for entertainment purposes only, and it’s our main goal to offer you the best gaming experience possible!

But, there are always risks associated with entertainment, and gambling can affect a small number of people in a non-positive way.

We care for our players and take responsible gaming very seriously, and that’s why we are committed to supporting and informing you about the risks involved.

These are the subjects we will cover in this article:

​1. Expectations about gambling

It should be noted that in gambling there are no guaranteed wins, there’s always a risk.

As such, we must be prepared to accept our losses, as we celebrate our wins, and always play responsibly.

We are also a Provably Fair casino, which means that you can verify all your bet results.

If you wish to know more about us being a provably fair casino, you can find more information on our site here, and on our article here.

2. Do I have a gambling issue?

To help you understand if you are gambling positively and healthily or not, we invite you to read and reflect on the following questions:

- Do you ever gamble more than you can afford to lose?

- Do you find it hard to manage or stop your gambling?

- Do you neglect work, studies, family, friends, or personal needs because of gambling?

- Does gambling make you feel worried, irritable, or depressed?

- Do you need to gamble with larger amounts of money to get the same level of excitement?

If you have answered yes to any of these questions, you may have a gambling problem.

If you suspect that, we have some dedicated websites where you can seek initial help and professional advice:

- Be Gamble Aware

- Gambling Therapy

We strongly advise you to reach out to friends, family, and even professionals to help you get through this phase. You got this!

3. Self-exclusion

If you are experiencing any problems related to gambling, it might be best to consider excluding yourself from gambling either temporarily or closing your account permanently.

You can learn how to do that here.

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4. Underage Gambling

By creating an account, you agree with our Terms and Conditions. Bitsler only accepts players over 18 years of age. Underage players will have their accounts permanently blocked and their winnings forfeited.

If you are an adult player on Bitsler and know of any underage members in your household, please be responsible for protecting your computer and login details.

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5. Additional information

You can read more about Responsible Gaming on our Terms and Conditions, under section 7.

We know how difficult and serious it can be to deal with gambling issues, so remember that we're here for you in case you need further assistance.

You can contact our Customer Support via Live chat or by email at support@bitsler.com, and our trained staff will help you.